If you're experiencing a low or no Wi-Fi signal on your device when using your Sagemcom 5866T 5G modem, here are some troubleshooting steps: If you’re still experiencing speed issues with your modem, please contact us on 1300 304 836 or via web chat for further assistance. Temporarily disable any firewalls before running a speed test. Firewalls may affect your broadband performance.If your speed has improved, or speeds vary between Wi-Fi devices and devices connected via Ethernet cable, our below section on troubleshooting Wi-Fi signal issues can help. Please contact your software’s customer support if you need further help. If you detect any infections, make sure you quarantine and remove them. Perform an antivirus/anti-malware scan on your software.If your speed has improved on a single device but not others, try reducing the number of competing devices and/or programs on your home network.On the device you are testing, close all programs that are using your broadband connection, then run a speed test.If testing a device via your modem’s Wi-Fi, turn off or disconnect all other connected devices.If testing a device via your modem’s Ethernet ports, unplug all other connected devices.Try using the 2.4GHz signal on some devices and others on the 5GHz signal. 5GHz will deliver faster speeds but has a shorter range than 2.4GHz. Try switching between the 2.4GHz and 5GHz signal.Older devices may only be able to connect to the slower 2.4GHz signal. Your modem should automatically connect your devices to the best available Wi-Fi network (i.e. If you're testing your speed on a Wi-Fi device, stand next to your modem before running a speed test to minimise any Wi-Fi signal issues.Turn your modem back on and wait roughly 3 minutes for the modem lights to stop flashing.Turn off your modem and leave it off for at least 10 seconds.If you're experiencing slower than usual connection speeds using your Sagemcom 5866T 5G modem, here are some troubleshooting steps: The modem network name (SSID) and password (WiFi Key) you use to connect your devices should be listed on the back of the modem.įor more information on modem setup, check out our Quick Start Guide.If the signal lights are off or showing a low signal, either move your modem or follow the ‘Troubleshooting Wi-Fi signal issues’ steps below. Plug in and turn on the modem (the power button can be found on the base of the modem) and you’ll be able to start using the internet once the modem’s lights turn on.Do not place your modem in a cupboard or very close to electronic devices (TV, stereo, refrigerator, microwave).You can try different spots if your first spot isn’t giving you a strong signal.You don’t have to use the same spot as your old modem for NBN or other broadband services.Avoid direct sunlight as this can cause your modem to overheat.A clear, elevated space near a window is ideal. Place your modem on a table or other surface that keeps it off the floor.
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